Troubleshooting Tableau Server on AWS
This is archived content
Deployments on public clouds continue to be supported but the content for third-party public cloud deployments is no longer updated.
For the latest Tableau Server deployment content, see the Enterprise Deployment Guide(Link opens in a new window) and the Deploy(Link opens in a new window) section of Tableau Server help.
For those customers who have access, we recommend Tableau Cloud. For more details, see:
- Tableau Cloud Manual Migration Guide
- Tableau Cloud Trial for Admin(Link opens in a new window)
- Tableau Cloud: Get Started for Admin(Link opens in a new window)
Introduction
Follow the suggestions in this topic to resolve common issues with Tableau Server when installed on an Amazon EC2 instance in the AWS cloud.
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TSM CLI does not work from additional nodes
The TSM cli is designed so you can run tsm commands from any node in a server cluster by including the
-s
option to specify the name or IP address of the initial node. The following symptom might occur when running TSM commands from multiple nodes in AWS:-
When running a tsm command with the
-s
option, a message can display:Unable to verify the server's HTTPS certificate.
To run TSM at the command line from any node other than the initial node, you need to use the
-s
switch and the private IP address of the initial node.
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- Tableau Server does not use all CPU cores
One or more of the following symptoms might occur when working with Tableau Server core-based licensing:
-
When installing Tableau Server, the installer might show fewer cores than you would expect to see for the computer running Tableau Server.
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On the Licenses page on Tableau Server, the number of cores listed under Licenses in Use is less than you would expect to see.
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When you run
tsm licenses list
, Tableau Server might report fewer cores in use that you would expect to see.
For more information, see Not All Cores Recognized by Tableau Server(Link opens in a new window).
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There is high I/O latency
Changing the disk driver performance setting to Better Performance may give you better results.