Test Trusted Authentication

The steps below provide a method you can use to test retrieving a trusted ticket from your web server. This simple test can help evaluate connectivity between the web server and Tableau Sever, and whether or not trusted authentication has been configured correctly.

Step 1: Add a test user

Create a user on the Tableau Server that you can use to test trusted ticket functionality. See Add Users to Tableau Server. Add that user to a site on the server, and set the user's site role to Explorer.

Step 2: Create a test HTML page

Paste the following code into a new .html file that you save on the web server you specified in Step 1. You can change the labels and style attributes as you prefer.

<title>Trusted Ticket Requester</title>
<script type="text/javascript">
  function submitForm(){
    document.getElementById('form1').action =
    document.getElementById('server').value + "/trusted";
<style type="text/css">
  .style1 {width: 100%;}
  .style2 {width: 429px;}
  #server {width: 254px;}
<h3>Trusted Ticketer</h3>
<form method="POST" id="form1" onSubmit="submitForm()">
  <table class="style1">
      <td class="style2">Username</td>
      <td><input type="text" name="username" value="" /></td>
      <td class="style2">Server</td>
      <td><input type="text" id="server" name="server" value="https://" /></td>
      <td class="style2">Client IP (optional)</td>
      <td><input type="text" id="client_ip" name="client_ip" value="" /></td>
      <td class="style2">Site (leave blank for Default site; otherwise enter the site name)</td>
      <td><input type="text" id="target_site" name="target_site" value="" /></td>
      <td class="style2"><input type="submit" name="submittable" value="Get Ticket" /></td>
<h4>Be sure to add your IP as a Trusted IP address to the server</h4>

Step 3: Retrieve a trusted ticket from Tableau Server

The following procedure will return a trusted ticket from Tableau Server.

  1. Open the web page that you created in the previous step.

    This operation requires JavaScript, so the web browser might prompt you to allow scripts to run.

  2. In the text boxes, enter the following:

    • Username: The test user that was created in Step 2.
    • Server: the address of your Tableau Server, e.g., https://server_name.
    • Client IP (optional): The IP address of the user's computer, if it's configured for client trusted IP matching.
    • Site: The name of the Tableau Server site that the test user is a member of.
  3. Click Get Ticket. One of the following will be returned:

    • A unique ticket: A trusted ticket is a string composed of a base64-encoded UUID and a 24-character random string, for example, 9D1OlxmDQmSIOyQpKdy4Sw==:dg62gCsSE0QRArXNTOp6mlJ5.
    • -1: If the value, -1 is returned, the configuration contains an error. See Ticket Value of -1 Returned from Tableau Server.

Step 4: Test access with trusted ticket

Now that you have a ticket, you can use it to access content on Tableau Server.

Construct a URL with the unique ticket that you generated in the previous step to verify access with the trusted ticket. The URL syntax is different if you are accessing a Tableau Server with a single site vs a server that hosts multiple sites.

Single (Default) site server url


Non-default site server url


Variables in the URLs are indicated by angle brackets (< and >). All other syntax is literal.

Thanks for your feedback! There was an error submitting your feedback. Try again or send us a message.