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Tableau Help > Tableau Desktop and Tableau Prep Deployment Guide Overview > 
Applies to: Tableau Desktop, Tableau Prep

Move or Deactivate License Keys

If you no longer need Tableau Desktop or Tableau Prep on a computer or you want to move it to another computer, deactivate the license key before you uninstall Tableau or you may not have the license available to activate on another computer.

You can activate Tableau Desktop on up to two different computers if they are used by the same person and one computer per user for Tableau Prep.

Note: If the computer or virtual environment is no longer available to deactivate Tableau Desktop or Tableau Prep (for example the computer was lost or stolen), you can use the product key on a new computer. If you get an error and can't activate Tableau Desktop or Tableau Prep using your license key, contact Tableau Support.

Depending on the type of license key you have, you may have a separate key for Tableau Desktop and Tableau Prep or you may have one key that you can use to activate or deactivate both products.

For example a license key that starts with TD can be used to activate or deactivate Tableau Desktop only. A license key that starts with TC can be used to activate or deactivate both Tableau Desktop and Tableau Prep.

If you are using separate keys for Tableau Desktop and Tableau Prep, you will need to deactivate both product keys. If you are using a single TC key, then you only need to deactivate the key on one product and it will deactivate the key for both Tableau Desktop and Tableau Prep.

For more information about the different license types, see User-based licenses in the Tableau Server online help.

Note: For information about how to deactivate a Tableau Desktop license key from the command line, see "Deactivate the product key" in Deploy Tableau Desktop. This option is not available for Tableau Prep.

There are two ways to deactivate a license depending on whether the computer has internet access. Follow the procedure for your scenario.

In this article

Deactivate a license key on a computer with internet access

  1. Start the application on the computer where you originally installed it.

  2. Select Help > Manage Product Keys.

  3. In the Manage Product Keys dialog box, select the product key and click Deactivate.

  4. Close and uninstall the application.

    If you just want to uninstall the application, you're done. If you're moving the application to another computer, keep going.

  5. On the new computer, go to the Product Downloads and Release Notes page and download the relevant version of Tableau Desktop or Tableau Prep for your computer (Windows 64-bit or Mac).

  6. Install the application and activate it using the product key you deactivated earlier.

Deactivate a license key offline (Tableau Desktop only)

Before following this procedure, verify that the computer is not connected to the internet. The procedure will not work as described if there is a connection.

  1. Start Tableau Desktop.

  2. Select Help > Manage Product Keys.

  3. In the Manage Product Keys dialog box, select the product key to deactivate and click Deactivate.

    An error message appears and prompts you to save the return.tlq file for processing.

  4. Click Save.

  5. From a computer that has internet access, go to the Activation page on the Tableau website, click Choose File, select return.tlq, and then click Upload Activation File.

    Tableau sends you a return.tlr file.

  6. Copy the return.tlr file to the computer where you're uninstalling Tableau Desktop.

  7. Double-click the return.tlr file.

    Nothing is displayed, but this deactivates the product key.

  8. To verify that the product key is deactivated, start Tableau Desktop. If it asks you for a product key, the product key was deactivated successfully.

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